WHAT SAFETY AND SECURITY MEASURES ARE IN PLACE AT TROXY?

WHAT SAFETY AND SECURITY MEASURES ARE IN PLACE AT TROXY?

The safety of our customers, staff and performers is of paramount importance. We constantly review our internal procedures and evaluate our safety and security methods.

We can’t go into the details of everything we do. Still, we can tell you that we are in regular communication with the Metropolitan Police and other local authorities, regularly training front-line staff and gathering intelligence for every event that we do. We regularly meet with our security management team to discuss, mould and adapt our security measures.

Sometimes it might take a little longer to get into the venue than you’d like, so please bear with us whilst we take our time to search guests and monitor the venue. For that reason, we ask that you bring as little as you can to events – ideally nothing more than a small handbag.

If you see anything suspicious, or anything that makes you feel uncomfortable, please let a member of staff know.

WHAT IS YOUR BAG POLICY?

WHAT IS YOUR BAG POLICY?

Ideally, we’d rather you didn’t bring any bags to the venue. It slows down entry and might mean you have to queue longer. That being said, if you must bring a bag, it needs to be no larger than an A4 piece of paper.

Backpacks, suitcases, laptop bags and large holdalls are not permitted.

ARE THERE ANY ENTRY RESTRICTIONS OR PROHIBITED ITEMS?

ARE THERE ANY ENTRY RESTRICTIONS OR PROHIBITED ITEMS?

Things like food and drink, and in particular chewing gum (to protect our carpet!) are not allowed.

Large bags and of course anything we think might be dangerous to other guests are also not allowed. Food and drink is also not allowed.

Obviously, we also don’t allow in weapons, contraband goods or illegal substances. You may also be liable for prosecution if you do attempt access with anything illegal.

Other items we don’t allow are glass bottles (including perfume or aftershave bottles), flammable liquids, laser pens, large umbrellas, banners, animals and any items that make noise (drums, whistles, horns, etc). Professional cameras, GoPros and drones are prohibited.

We cannot look after any prohibited items, so you’ll have to dispose of them before being allowed access to the venue.

If in any doubt, leave it at home.

Read our Terms & Conditions for more info.

CAN I BRING A BOTTLE OF PERFUME OR AFTERSHAVE?

CAN I BRING A BOTTLE OF PERFUME OR AFTERSHAVE?

Fragrance products like perfume and aftershave are not permitted due to the glass containers they come in, which are classified as prohibited items. If found, they will be confiscated and disposed of prior to granting you entry.

WHAT ARE YOUR AGE RESTRICTIONS?

WHAT ARE YOUR AGE RESTRICTIONS?

Age restrictions will vary for each event and will be listed on our website and on ticketing sites when you purchase tickets, so please check them carefully before you buy.

I WAS REFUSED ENTRY - CAN I GET A REFUND?

I WAS REFUSED ENTRY - CAN I GET A REFUND?

If you are refused entry or ejected from our building you will not be refunded. This is part of the terms and conditions you agreed to when you bought your ticket.

And be warned, anyone who has consumed too much alcohol prior to arrival and appears to be in an intoxicated state, or behaves inappropriately in the queue or within sight of our staff, may be refused entry without refund.

I FORGOT MY ID, CAN I STILL ATTEND?

I FORGOT MY ID, CAN I STILL ATTEND?

If you don’t have your ID and are under 25, it will be up to our security to decide whether you can enter the venue or not. Please note if you are under 25 our bar team will not be able to serve you drinks without a physical ID.

WHEN CAN I START QUEUING?

WHEN CAN I START QUEUING?

If Due to licensing conditions, queuing can only begin from 11am. Please do not attempt to queue earlier than this, as you will be asked to leave and come back at the appropriate time.

Neither Troxy, nor the promoter endorse any form of fan queue numbering system.

WHERE IS YOUR CAR/TAXI PICK UP POINT?

WHERE IS YOUR CAR/TAXI PICK UP POINT?

Drop off and pick up is possible on Caroline Street down the side of the venue.

WHEN IS LAST ENTRY?

WHEN IS LAST ENTRY?

Our timings vary from show to show, but last entry is always listed on our website. Please note we operate a strict last entry policy and will not allow anyone to enter the venue past that time.

CAN I PURCHASE TICKETS OVER THE PHONE?

CAN I PURCHASE TICKETS OVER THE PHONE?

Unfortunately, we don’t sell tickets over the phone as we are a digital only venue. May you require help with booking your tickets through our website, feel free to call us.

CAN I SEND MY TICKET TO A FRIEND IF I CAN NO LONGER ATTEND?

CAN I SEND MY TICKET TO A FRIEND IF I CAN NO LONGER ATTEND?

Yes. If you have purchased your tickets on DICE, you will find a ‘send to a friend’ button under your tickets. If you have purchased your tickets anywhere else, please always try to use the relevant ticketing agent tools to share tickets to your friends.

CAN I SWAP MY TICKETS?

CAN I SWAP MY TICKETS?

If you wish to swap your tickets, please contact your point of sale and they will try and accommodate according to availability. If you have bought your tickets on DICE feel free to email us at hello@troxy.co.uk and we will be able to assist.

CAN I CHANGE MY SEATS?

CAN I CHANGE MY SEATS?

Our venue operates on an allocated ticket basis. You will be assigned the best seats in your area and unfortunately cannot change your seats. If you do have any specific requirements please do not hesitate to contact us and we will always try and accommodate.

ME AND MY FRIENDS ARE NOT SAT TOGETHER, CAN I MOVE SEATS?

ME AND MY FRIENDS ARE NOT SAT TOGETHER, CAN I MOVE SEATS?

We always try and accommodate this according to seated availability. If you have purchased your tickets through DICE, please email us at hello@troxy.co.uk with yours and your friends seat details. If you have purchased your tickets anywhere else, please contact your point of sale as they will be responsible for your seated allocation.