Who we are

www.troxy.co.uk (“the Website”), Troxy (“the app”) and Troxy (“the venue, 490 Commercial Road, London, E1 0HX”) is owned and operated by Troxy London Limited (“our”, “us, “we”). We are a company registered in England with registration number 12390288. Our registered office is 490 Commercial Road, London, E1 0HX, and our VAT number is 340 9545 00. Our email address is hello@troxy.co.uk

We are committed to protecting and respecting your privacy.

This policy, describes the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Troxy London Limited.

We may collect and process the following information about you (“Personal Information”):

How We Collect Information

Information that you provide by filling in forms on our website www.troxy.co.uk and via our ‘Troxy’ food and beverage ordering app. This includes information provided if you request posting material or requesting further services.

CCTV is collected at the venue for the purposes of customer safety.

If you contact us, we may keep a record of that correspondence; Dealings with third parties who hold personal information on you (which could include organisations such as banks, credit card agencies). They may provide this information as a matter of ordinary business dealings, or we may ask them to do so.

Where We Store Your Personal Data

The data that we collect from you will be stored and processed on site. By submitting your personal data, you agree to this storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Data is stored securely with third parties and never shared.


All information you provide to us is stored on our secure server. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses Made of the Information

We use information held about you in the following ways:

· To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

· To notify you about changes to our service.

· We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.

· If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

· If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

We do not disclose information about identifiable individuals to our advertisers, but we may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

Disclosure of Your Information

We may disclose your personal information to third parties: if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your Rights

We have a legal obligation to ensure that your Personal Information is kept accurate and up to date. Please assist us to comply with this obligation by ensuring that you inform us of any changes to your Personal Information. You have the right to request details of the information we hold about you and to delete or rectify any inaccurate information about you by sending us a written request to:

The Data Controller, Troxy London Limited, 490 Commercial Road, London, E1 0HX.

State your full name and your address. An administrative charge may be made for fulfilling this request.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at hello@troxy.co.uk or Data Controller, Troxy London Limited, 490 Commercial Road, London, E1 0HX

Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page. You should check this page from time to time to ensure you are happy with any changes.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to hello@troxy.co.uk