We’re keen that everyone can enjoy Troxy shows, so here’s some information about accessibility.
Our building has step-free access at the front entrance and throughout the upper section of the ground floor. Unfortunately there is no lift to the circle seating and this can only be accessed via steps. The accessible toilet located in the foyer near the main entrance, and is available by Radar key. Don’t worry if you don’t have one with you – we have a spare you can borrow!
If you require a Personal Assistant, please purchase your own ticket first, then please contact [email protected] or call 0207 790 9000 and we will assign a companion ticket for you to collect at the box office on the night of the show.
The tickets you can purchase are either;
Step Free (Ground Floor) – suitable for wheelchair users and those with difficulty in bending their legs. For most events, we provide a dedicated Access Area on the Ground Floor, though the location of this may vary depending on the configuration of each event. Please note, the access area has limited availability.
Steps (Circle) – the circle is a seated area and is suitable for those who prefer a little less crowding, or who cannot stand for an entire show but are happy to walk up stairs (43 to be exact, don’t worry they are not all together!)
Additional PA tickets can’t be added and the following forms of evidence are automatically eligible:
– Front page of DLA / PIP / Attendance Allowance letter
– Certificate of Visual Impairment
– Recognised Assistance Dog ID card
– Credabilitys Access Card (www.accesscard.org.uk)
If you’re unable to provide any of the above we will review your access requirements on a case-by-case basis. Proof should be sent within 5 days of booking and no later than 2 weeks before the event date. We are unable to offer refunds once the event has taken place.
If your access requirements are not met by our online booking system, please email [email protected] or call 02080687457.