Accessibility

We’re keen that everyone can enjoy Troxy shows, so here’s some information about accessibility.

Our building has step-free access at the front entrance and throughout the upper section of the ground floor. Unfortunately there is no lift to the circle seating and this can only be accessed via steps. The accessible toilet located in the foyer near the main entrance, and is available by Radar key. Don’t worry if you don’t have one with you – we have a spare you can borrow!

If you need a personal assistant to attend the event we do offer a PA goes free scheme. Please purchase your tickets (through our website or in the DICE app) and then send a scanned copy of proof of eligibility to [email protected] along with your name and order details. We will then refund the cost of one of the tickets once evidence has been received (refunds take 5-10 working days to clear).

The tickets you can purchase are either;

Step Free (Ground Floor) – suitable for wheelchair users and those with difficulty in bending their legs.

Steps (Circle) – suitable for those who are comfortable going up steps (43 to be exact, don’t worry they are not all together!)

Additional PA tickets can’t be added and the following forms of evidence are automatically eligible:

– Front page of DLA / PIP / Attendance Allowance letter

– Certificate of Visual Impairment

– Recognised Assistance Dog ID card

– Credabilitys Access Card (www.accesscard.org.uk)

If you’re unable to provide any of the above we will review your access requirements on a case-by-case basis. Proof should be sent within 5 days of booking and no later than 2 weeks before the event date. We are unable to offer refunds once the event has taken place.

If your access requirements are not met by our online booking system, please email [email protected] or call 02080687457.

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